Based in Aughton

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Privacy Policy

Last updated: 23 October 2026

Who we are

BC Care and Repair Services Ltd operates this website. For privacy questions or requests, contact info@bccareandrepairservices.co.uk or write to 3 Coral Way, Aughton, S26 3RE.

Information you provide

Our enquiry form asks for your first name, email address, telephone number and message. We also receive information you send when you contact us directly. Please do not include confidential information about residents, patients or other people in a general website enquiry.

How we use enquiries

We use enquiry information to respond to your questions and discuss training. Website enquiry details are not used for marketing.

We use enquiry information to take steps at your request before entering a training contract, or on the basis of our legitimate interests in answering general enquiries and managing business communications.

How long we keep enquiries

Our retention policy is to delete ordinary website enquiries from Forminator and associated email copies 12 months after the last meaningful contact, or sooner where they are no longer needed. Spam is deleted promptly. If an enquiry leads to a booking, the necessary booking and learner records are managed under a separate retention schedule. Information needed for a complaint or dispute may be retained for longer where there is a documented reason.

You can contact us to request deletion sooner. We will consider your request in line with applicable rights and any reasons we need to retain particular records. Backup copies are handled under the backup retention cycle rather than removed individually from every backup.

Service providers and website features

The website uses WordPress and Forminator. It displays an embedded Google Map and some photographs load from Pexels. Loading third-party content can disclose technical information, such as your IP address and browser details, to the provider.

Pagemark Solutions hosts our website and business email. We use Google Analytics through Site Kit to understand website use, and Google Search Console to monitor our website’s presence in search results. Analytics may process device, browser and usage information. Google Maps and other third-party services may process information outside the UK. For details of Google’s processing and international transfer arrangements, see Google’s Privacy Policy. Contact us for further information about the providers handling your enquiry.

Your choices and rights

Depending on the circumstances and the legal basis involved, you may ask to access, correct or erase your personal information, restrict its use, or receive it in a portable format. You may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw that consent. Contact us using the details above.

You can raise a concern with us and complain to the Information Commissioner’s Office at ico.org.uk.

Scope and updates

This notice covers website enquiries and website use. Separate information may be needed for course bookings, learner records, assessments and certificates. We will update this notice when relevant practices change.